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Privacy Policy

Last Updated: May 5, 2025

At Prisma3D ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (the "Website") and our services, including the creation and hosting of 3D virtual tours (the "Services").  

1. What Personal Information Do We Collect?

We may collect the following types of personal information:

  • Identification Information: Name, first name, email address, phone number, username, and password (if you create an account).
  • Usage Information: Information about how you use our Website and Services, including the pages you visit, the features you use, and the duration of your visit.
  • Technical Information: IP address, browser type, operating system, device information, and unique device identifiers.
  • Communication Information: When you contact us by email or other means, we may keep a copy of your correspondence.
  • Project-Related Information: The information you provide to us in connection with the creation of your virtual tours (e.g., location addresses, floor plans, photographs).
  • Payment Information: If you make a purchase, we collect the information necessary to process your payment (e.g., credit card information or other payment details). Please note that we may use third-party payment processors to securely handle this information.

2. How Do We Use Your Personal Information?

We may use your personal information for the following purposes:

  • To Provide and Manage our Services: To create, host, and display your virtual tours, manage your account, and provide you with customer support.  
  • To Communicate with You: To respond to your inquiries, inform you about updates to our Services, and send you marketing communications (in accordance with your preferences).
  • To Improve our Website and Services: To analyze the use of our Website and Services to identify trends and make improvements.
  • To Personalize Your Experience: To tailor the content and features of our Website and Services to your interests.
  • To Process Payments: To facilitate transactions and manage invoices.
  • To Ensure Security: To protect our Website and Services against fraud and unauthorized access.
  • To Comply with Legal Obligations: To respond to requests from public authorities and comply with applicable laws and regulations.

3. How Do We Share Your Personal Information?

We may share your personal information with the following categories of recipients:

  • Third-Party Service Providers: We use third-party companies to help us provide our Services (e.g., website hosting, payment processing, data analysis, email marketing). These providers only have access to the information necessary to perform their tasks and are obligated to protect it in accordance with this Privacy Policy.  
  • Clients (in the context of virtual tours): The virtual tours we create for you may be accessible to individuals to whom you grant access (e.g., via embedding on your website).
  • Legal Authorities: We may disclose your personal information if required by law or in response to a valid legal request (e.g., a court order or government demand).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring party. We will notify you of any change in ownership or control of your personal information.  

4. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Italy and the European Union. In such cases, we will take steps to ensure that your personal information receives an adequate level of protection, in accordance with applicable data protection laws. These measures may include the use of standard contractual clauses approved by the European Commission.  

5. Security of Your Personal Information

We implement appropriate technical and organizational security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include the encryption of sensitive data, access controls, and regular security procedures. However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.  

6. Your Data Protection Rights (Under GDPR)

Si vous résidez dans l'Union Européenne, vous disposeIf you reside in the European Union, you have the following rights regarding your personal information: z des droits suivants concernant vos informations personnelles :

  • Right of Access: You have the right to request access to the personal information we hold about you.  
  • Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal information we hold about you.  
  • Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal information under certain circumstances.  
  • Right to Restriction of Processing: You have the right to request the restriction of the processing of your personal information under certain circumstances.  
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.  
  • Right to Object: You have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes.  
  • Rights Related to Automated Decision-Making, Including Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except for exceptions provided by law.  
  • Right to Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details provided in Section 9 below. We will respond to your request in accordance with applicable data protection laws. You also have the right to lodge a complaint with a data protection supervisory authority in your country of residence. In Italy, the supervisory authority is the Garante per la protezione dei dati personali.  

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period may vary depending on the type of information and the purposes of processing.  

8. Cookies and Similar Technologies

Our Website may use cookies and other similar technologies (e.g., web beacons, tracking pixels) to collect information about your browsing activity. Cookies are small text files that are stored on your device when you visit a website. We use cookies to improve your user experience, analyze website traffic, and personalize content. You can control the use of cookies at the individual browser level. Please refer to our [Link to your Cookie Policy] for more information about the cookies we use and how to manage them.  

9. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

Prisma3D
contact@prisma3d.it
+393780821661

10. Changes to This Privacy Policy

We may modify this Privacy Policy at any time. We will post any changes on this page and update the "Last Updated" date. Your continued use of our Website or Services after the posting of changes constitutes your acceptance of the revised Privacy Policy. It is your responsibility to review this Privacy Policy periodically for any updates.